25 Skipton RoadIlkley West Yorkshire LS29 9EW
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    ILKLEY CYCLES | Bike Shop & Cafe in Ilkley, Leeds Returns Policy

    We have a, simple, easy and transparent returns policy.

    Wrong size, shape, colour…

    If you make a purchase from us and you decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund. Returned goods must be unused, in a saleable condition and in their original sealed packaging with all bar code labels still attached.

    Returns must be within 21 days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. Food products must have the original seals intact for obvious reasons. Please call 01943 816101 or email info@ilkleycycles.co.uk to help speed up sourcing a replacement or for help in organising a collection.

    Faulty or Damaged Goods...

    In the unlikely event of you receiving goods which are of an unsatisfactory condition or quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus all postal charges. 

    For certain manufacturer there are individual warranty periods which this obviously applies to.

    When we have processed the returned goods and your card has been credited (this will be done within 7 days), we will confirm this via email. When returning goods we advise you to return products by recorded delivery, as we cannot accept responsibility for items lost in the post. Our returns procedure does not affect your statutory rights as a consumer.

    For further details on our full terms and conditions, please click here to view them in full. However, if you have any questions which you would like answers to, please contact us by;

    Postal Address 
    Ilkley Cycles
    25 Skipton Road 
    Ilkley 
    West Yorshire 
    LS29 9EW

    Email 
    info@ilkleycycles.co.uk

    Telephone 
    01943 816101

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